Securus Technologies Inc - Ocala, Florida

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The app and website are in dire need of upgrades! Can’t order stamps on either platform. The screen just locks or won’t give the option to select a card type on the app! It’s like they don’t want you to have contact. Needs to be fixed

Jean

If I could give them a -10 iwould it's a terrible service they screw you out of mins by over charging you can't ever get a livi.g person on the line to deal with any issues basically they get to do whatever they want because it's the only service available to speak with your loved ones

Laura Franklin

Only leaving one star because 0 is not an option. By far, the worst customer service I have ever encountered. Much easier to get in touch with someone at the IRS. I spend 47 minutes on hold before hanging up. Not once, multiple times. Currently 29 minutes on hold on my 7th call. I actually hang up before anyone picks up. But they have a monopoly on inmate communication!

Lyrne Lyrne

I am highly disappointed with this company and will no longer be providing my business. My loved one has been incarcerated for a little over 3 years now, so I can only imagine the money I have spent through Securus with funding the phone account, making video visits weekly, buying stamps to send emails, and all the other services they provide. I do it all. I recently have been blocked from using my card and went as far to get another card to be able to fund my loved one account. I have called numerous times. Each time you call, you'd be lucky if you get a rep on the phone. Today I called and was able to get a rep when she placed me on hold to further look into my issue, the call disconnected. I called back, just to be on hold for 2 hours 2 minutes and 55 seconds to be exact when the phone hung up on me. The customer service is terrible when I'm going over and beyond to not only fund my loved one account, but to also support a business who does not starve to keep the people's business. I love my love one to the moon and back, but I can no longer support Securus. I will be closing my account, and requesting the remaining money that's left on my phone account. I refuse to spend money with a company who clearly doesn't value my business.

Stacey Sliker

Most difficult process to.open an account.

Now trying to get my refund is a nightmare

Dellas Luxury Nails

The website is horrible, the live chat customer service is absolutely horrid and please don't get me started on the with the run around phone calls. I'm very disappointed/ beyond aggravated with the website. you would think that they would make it easier since you would connect to your loved ones. i would suggest a major turn around needed for this company.

Sam F

Clunky website that rarely works

Tara Morgan Johnson